Executive Learning, Inc.

Toll Free: 800-929-7890

Performance
Improvement

210 12th Avenue South
Suite 100
Nashville, TN 37203

615.844.9221
800.929.7890
615.244.8578 (fax)

sales@elinc.com

Performance Improvement Training, Customer for Life Training,
Management Training

Performance Improvement Training

Performance Improvement Orientation

This is a one-day course designed to introduce the basic concepts of improvement. The content focuses on team skills, statistical thinking, and tools of continual improvement. The target audience for this workshop is any staff member involved in improvement activities.

Improvement Tools School

This three-day workshop builds skill in process and analytic improvement tools and methods. Emphasized is how these tools and methods can be applied to the daily measurement and monitoring of core functions, as well as how these skills can be applied to small-scale and major improvement projects. The workshop is a practical, hands-on, skills-based session designed to enable participants to apply their learning immediately.

Facilitating Improvement Projects

This three-day workshop provides the knowledge and skills required to facilitate improvement teams. The role of facilitator as both a process guide and as an improvement tools and methods expert is examined. The workshop targets critical skills in managing team processes, assisting the team leader in planning and preparation, and coaching the team through the use of improvement tools and methods. Participants get extensive hands-on facilitator practice through the use of simulated team meetings.

The workshop is targeted for improvement team facilitators who have prior training in improvement tools and principles.

Control Charts for Healthcare

This two-day workshop is designed for leaders responsible for reporting organizational measures, managers and supervisors using data for daily decision-making, Performance Improvement (PI), Quality Assurance (QA), Quality Improvement (QI) professionals, and organizational facilitators and analysts. The course includes numerous opportunities for participants to practice and receive feedback from the faculty.

Accelerated Improvement

This one-day training session is targeted for anyone responsible for planning, leading, or supporting improvement projects. The workshop teaches the FAST-PDCA method for impovement and provides strategies, skills and practical tips for accelerating the completion of improvement projects.

Failure Modes and Effects Analysis

This one-day workshop teaches Failure Modes and Effects Analysis (FMEA). FMEA allows us to examine a process and anticipate where failures may occur. We can use this information to design systems that help prevent or mitigate failures.

Strategic Improvement for Healthcare Leaders

This two-day training session provides an overview of systems for strategic improvement. The systems include strategy deployment, performance improvement, and performance measurement and management. The course emphasizes linking business needs to strategic priorities, developing organizational strategies based on the vision, and using a continuum of improvement methods, including process improvement, system redesign and rapid improvement. The instruction includes many specific examples of the application of improvement in healthcare. The target audience for this workshop includes senior leaders, key managers, and others responsible for planning, implementing, and managing organizational improvement efforts.

Creating and Deploying Strategy

This two-day course is designed to provide senior leaders and planning leaders with the knowledge and skills required to plan and deploy resources in a continual improvement environment. The course presents policy management (Hoshin) as an approach for determining strategy for the organization and then aligning improvement activity with those strategic objectives. The course is designed to include information on the review, support, and management of improvement teams, an area that is often lacking in other strategic planning models. Many opportunities are provided for participants to apply the techniques presented in the course to their organization’s existing strategic planning system. The intent of the course is to help organizations evolve or strengthen their current strategic planning system, not replace it. The target audience for this course includes leaders with planning responsibility.

System Redesign Overview

This one-day workshop is designed to introduce the concept of redesign to leaders. The learning session helps participants understand the appropriate use of a redesign approach to improvement and set the method in the context of other improvement approaches. The workshop also overviews the FIND-PDCA model for system/process redesign. The target audience for this workshop includes an organization’s leadership.

System Redesign Workshop

This two-day workshop is designed to initiate one or two redesign projects. The learning session helps participants understand the appropriate use of a redesign approach to improvement, sets redesign in the context of other improvement approaches, and details the FIND-PDCA model for system/process redesign. Project teams use workshop time to accelerate through initial project tasks and begin real design work on the project. Attendance for a short time by senior leadership or the project sponsor is desirable to ensure that accurate understanding of the project charter and constraints is created. Target audience for this workshop includes redesign project team members.

Customer for Life Training

Skills for Service Delivery

This one-day workshop addresses the knowledge and skills needed to provide excellent customer service. The emphasis is on practical ways to serve and interact with both internal and external customers. The linkage between customer satisfaction, clinical outcomes, and organizational survival is also examined. This workshop is designed for all clinical, administrative, support, and leadership staff involved in the delivery of customer service, whether to internal or external customers.

Skills for Service Delivery for Volunteers

This four-hour workshop is designed to examine the role of the volunteer in service improvement in a healthcare setting. Target audience includes hospital, clinic, or physician office volunteers and volunteer coordinators.

Service Leadership

This one-day workshop examines the special role that leaders have in demonstrating, supporting, and coaching customer service skills and philosophy. The workshop is designed to complement the Skills for Service Delivery course. The target audience for this workshop includes all senior leaders, managers, supervisors, and any other formal or informal leaders.

Service Delivery for Physicians

This one-day workshop examines the role physicians have in leading service improvement in their practices and addresses the interaction between physicians and patients and their families.

Management Training

Managing People

One of the leading causes of employee satisfaction and productivity is their relationship with their immediate supervisor. In healthcare settings we often promote people with good clinical skills into management positions without providing them with any training in managing people. We assume management skills are “common sense” or leave it to their intuition about how to manage employees. Executive Learning has developed a skills course for frontline managers on how to manage people. Ideal for new managers or managers with little formal management training, this course can be delivered in its entirety over two days or a customized version can be delivered focusing on specific skills during a shorter time frame.

Preventing Sexual Harassment

This workshop is designed to raise your managers awareness of the different forms of sexual harassment and teach them methods to prevent it from happening in your organization.